Terms and Conditions

Terms & Conditions


We have endeavoured to make ordering your personalised gift as simplistic as possible. However, when items require engraving and you would prefer to talk to a member of our staff in more depth, please do not hesitate to call us and we will help and advise you in order to make your purchase more personal.

All sizes quoted on our website are approximate and can vary slightly. Any reference to gold or silver are for the colour only unless otherwise stated.

If you need any additional clarity regarding a personalised item please feel free to contact our team by phone or email enquiries@brtgroup.co.uk


All prices on this website are inclusive of VAT.


Our standard delivery is 5-7 working days from the date we receive the order and your personalisation details.

Our express service

We offer an express service which subject to stock can be despatched within 2-4 working days depending on the date the order is required. We will advise customers if any product is out of stock.

Our Courier Partners

To keep delivery costs as low as possible, we use Royal Mail special delivery for small or less fragile single items, and larger orders will be sent via our overnight carrier.

Please be aware that anything sent through our Royal Mail standard service can’t be tracked, and we can’t be held responsible for delivery times.

Once an order has been despatched from our premises, whilst courier services are scheduled to deliver the next working day and a tracking system is in place, we cannot be held responsible for any issues that the courier service may incur in attempting to deliver a parcel.  However, our customer services department will endeavour at all times to liaise with the courier company to ascertain a delivery slot.  It is always advisable to order in plenty of time of a presentation date, just in case of the rare occasion a parcel gets delayed.

We can track orders to ensure that it arrives on time and in perfect condition to our customer. For orders over £75.00 we will send by our nominated courier partner. All services require a signature, and we will email you the day your order is dispatched so the next day you can arrange for someone to be available to sign for the parcel.

Please remember to state when ordering the latest you need to receive your order by, so we can ensure it reaches you ahead of time.

Need a weekend delivery?

We can offer a Saturday delivery service at an extra cost, customers would need to contact us for details prior to ordering. Please call 01527 400092

Deliveries are not made on Sundays or Bank Holidays.


We guarantee that for any reason you are unhappy with any product purchased from us, we will exchange it or refund the cost if returned within 7 days of delivery, however, items that have been engraved directly onto, are non-returnable unless the error is with us.

*Please note, Pocket Watches and Wrist Watches (personalised or not) are non-returnable unless faulty due to manufacturers terms and conditions.*

All orders should be checked within 48 hours of receiving the order.

Cancellation of Orders

In unforeseen circumstances where an order must be cancelled, we require notice within 24 hours of the order being confirmed online or by phone. Orders cancelled after this time will incur a 20% restocking fee on item cost only.

Unfortunately, items that have been personalised with your requested details are not returnable unless the error is with us for additional information on our policy for faulty goods can be viewed here.