Terms and Conditions

Terms & Conditions



We have endeavoured to make ordering your personalised gift as simplistic as possible. However, when items require engraving and you would prefer to talk to a member of our staff in more depth, please do not hesitate to call us and we will help and advise you in order to make your purchase more personal, our helpful team can be reached on 01527 400092

All sizes quoted on our website are approximate and can vary slightly. Any reference to gold or silver are for the colour only unless otherwise stated. If you need any additional clarity regarding a personalised item please feel free to contact our team by phone or email enquiries@brtgroup.co.uk


All prices on this website are inclusive of VAT.



Our standard delivery is 5-7 working days from the date we receive the order and your personalisation details.

Our express service

We offer an express service which subject to stock can be despatched within 2-4 working days depending on the date the order is required. We will advise customers if any product is out of stock.

Our Courier Partners

To keep delivery costs as low as possible, we use Royal Mail special delivery for small or less fragile single items, and larger orders will be sent via our overnight carrier.

Please be aware that anything sent through our Royal Mail standard service can’t be tracked, and we can’t be held responsible for delivery times.

Once an order has been despatched from our premises, whilst courier services are scheduled to deliver the next working day and a tracking system is in place, we cannot be held responsible for any issues that the courier service may incur in attempting to deliver a parcel.  However, our customer services department will endeavour at all times to liaise with the courier company to ascertain a delivery slot.  It is always advisable to order in plenty of time of a presentation date, just in case of the rare occasion a parcel gets delayed.

We can track orders to ensure that it arrives on time and in perfect condition to our customer. For orders over £75.00 we will send by our nominated courier partner. All services require a signature, and we will email you the day your order is dispatched so the next day you can arrange for someone to be available to sign for the parcel.

Please remember to state when ordering the latest you need to receive your order by, so we can ensure it reaches you ahead of time.

Need a weekend delivery?

We can offer a Saturday delivery service at an extra cost, customers would need to contact us for details prior to ordering. Please call 01527 400092

Deliveries are not made on Sundays or Bank Holidays.



We guarantee that for any reason you are unhappy with any personalised gift purchased from us, we will exchange it or refund the cost if returned within 7 days of delivery.  All orders should be checked within 48 hours of receiving the order. Our team can be reached on 01527 400092

Your rights to cancel your order

In unforeseen circumstances where an order must be cancelled, we require notice within 24 hours of the order being confirmed online or by phone. Orders cancelled after this time will incur a 20% restocking fee on item cost only. Please contact our team on 01527 400092. More details can be viewed here

Unfortunately, items that have been personalised with your requested details are not returnable unless the error is with us for additional information on our policy for faulty goods can be viewed here.

Our terms for faulty goods

Should any product arrive with a defect, this should be reported to us within 48 hours to allow us to either collect the product/s and rectify the matter or send a free of charge replacement.

For your own protection we recommend that you use a recorded delivery service for returns if the error has been ours during the personalisation process. This does not affect your statutory rights as a consumer.


Privacy Policy

All our customer information is kept confidential. We do not sell or share customer details with other companies, which means you will not receive unwanted mail from other sources as a result of purchasing through our Company. We do however from time to time mail shot our customers to inform them of any special offers; if you do not wish to receive this information please do let us know. Our full BRT Group policy can be viewed here


You must pay for your personalised gift before it is customised and despatched. You can make payment through our secure platform with Visa, PayPal, or Stripe.

We DO NOT store or hold your credit/debit card details during the order process. It is solely collected and stored by our third-party payment processor.


To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the personalised goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from personalised product/s we have supplied.


We endeavour to ensure all information on our Website is correct, however, we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.


By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.


These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


Our Full Contact Details

perfectgiftsonline.co.uk is part of The BRT Group Ltd

UK Registered Company No. 0457 3692| VAT no. 8029 29234

485 Evesham Road, Redditch, Worcestershire B97 5JJ

Telephone: 01527 400092 (Monday to Friday: 9am – 5pm)

Email: enquiries@brtgroup.co.uk