Returns Guarantee

Our Returns Guarantee

If for any reason you are not completely satisfied with the products purchased, we will exchange or refund if the product is returned within 7 days of delivery. Products which have not been customised are returned at the customers cost. Products should be packed in the original packaging and returned in the original condition. All products should be checked within 48 hours of receipt and we must be informed via email if you are not satisfied. Should any goods be received back by BRT damaged or faulty, then no refund can be given. Only faulty goods will be collected free of charge by BRT. Unfortunately, items that have been engraved are not returnable unless the error is with us. See below for more details. For your own protection we recommend that you use a recorded delivery service for returns and obtain ‘proof of purchase’. This does not affect your statutory rights as a customer.

Policy for Faulty Goods

We will not be liable for any loss of profits, administrative inconvenience, indirect or consequential loss or damage arising out of any problem in relation to the products and we shall have no liability to pay any money to you by way of compensation other than any refund we make under this guarantee.

Returns for Customised Products

Should any product arrive with a defect or an engraving error this should be reported to us within 48 hours of receipt via email. If in the instance an engraving error has been made on a flat plate engraving plate, a replacement place will be dispatched immediately. A simple procedure to remove the original place will be emailed to you or explained over the phone, enabling a swift and easy swap over of plates.

Returns Address

Returns Department
Bromsgrove & Redditch Trophies Ltd
485 Evesham Road
Redditch
Worcestershire
B97 5JJ