Returns Guarantee

Returns Guarantee

If for any reason you are not completely satisfied with the products purchased, please let us know within 48 hrs and we will exchange or refund if the product is returned within 7 days of delivery.

Engraved items are not returnable unless the error is with us. See ‘Returns for Personalised Goods’ below for more details.

Products which have not been engraved/customised are to be returned at the customers cost.

Products should be returned to us packed in the original packaging and in the original condition.

Should any goods be received back by Perfect Gifts Online with unreported damaged or fault, then no refund can be given.

Only faulty goods will be collected free of charge by Perfect Gifts Online.

For your own protection, we recommend that you use a ‘signed for’ delivery service for returns and obtain ‘proof of posting’.

This does not affect your statutory rights as a customer.

Returns for Personalised Goods

Should any product arrive with a defect or an engraving error this should be reported to us within 48 hours of receipt via email. If the error is with us, a new item will be re-engraved and sent out to you straight away. If the error is not with us then we would have to recharge you for another item.

For your own protection, we recommend that you use a ‘signed for’ delivery service for returns and obtain ‘proof of posting’.

This does not affect your statutory rights as a customer.

Policy for Faulty Goods

We will not be liable for any loss of profits, administrative inconvenience, indirect or consequential loss or damage arising out of any problem in relation to the products and we shall have no liability to pay any money to you by way of compensation other than any refund we make under this guarantee.

Returns Address

Returns Department
Perfect Gifts Online at The BRT GROUP LTD
485 Evesham Road, Crabbs Cross
Redditch
Worcestershire
B97 5JJ